Overview

By placing an order through Alavus Light, you agree to the following terms. These policies are designed to provide clarity and transparency regarding our return, exchange, and refund procedures. They apply to all customers residing in the United States.

A. 30-Day Return Policy

Alavus Light offers a 30-day return window starting from the date you receive your order. To be eligible for a return, items must meet the following criteria:

• Item must be in the same condition as received, unworn, unused, and unaltered.
• Original tags and packaging must be intact.
• Receipt or proof of purchase must be included.

Returns not meeting these requirements may be refused or incur additional fees. We reserve the right to assess the condition of returned items and determine eligibility at our discretion.

B. Return Process

To initiate a return, please contact us at Info@alavuslight.com or +86 15016174016. Upon approval, we will provide a pre-paid return label (if applicable) and detailed instructions for sending the product back to our facility.

The inspection process may take 1–7 business days from the receipt of the returned item. Customers are responsible for the cost of return shipping unless otherwise specified. Once the item has been inspected and approved, we will issue a replacement, exchange, or refund according to your preference.

C. Damaged, Defective, or Incorrect Products

Please inspect all items upon delivery. If you receive a product that is defective, damaged, or not what you ordered, contact us immediately. We will evaluate the issue and provide instructions on returning the item. Prompt reporting allows us to resolve the matter efficiently.

D. Exchanges

Exchanges are permitted only in the following circumstances:

• Item is defective or damaged upon delivery.
• Incorrect product was sent.
• Incorrect size was provided.

To request an exchange, contact us at Info@alavuslight.com or +86 15016174016. Return shipping costs for exchanges are generally the responsibility of the customer unless the exchange is due to our error.

E. Restocking Fee

Alavus Light does not charge a restocking fee for returned items. However, items returned in a condition that does not meet our return policy may be subject to a partial refund or restocking evaluation at our discretion.

F. Return Shipping Fee

Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method or purchasing shipping insurance. Alavus Light cannot guarantee receipt of returned items not shipped via a traceable method.

G. Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be issued to your original payment method. Please note that it may take additional time for the refund to be reflected by your bank or credit card provider.

H. Fraudulent Returns and Abuse of Policy

Alavus Light maintains strict measures to prevent and address fraudulent or abusive returns. Fraudulent returns include, but are not limited to, returning used or altered products, providing false information, attempting multiple unauthorized returns, or any actions intended to circumvent our policies.

In the event of suspected fraudulent activity, Alavus Light reserves the right to:

• Collect and preserve all relevant evidence, including communications, order history, and returned merchandise.
• Report fraudulent activity to financial institutions, payment processors, credit card companies, and law enforcement authorities.
• Initiate civil or criminal proceedings in the appropriate jurisdiction to recover losses, damages, legal fees, and associated costs.

Customers found engaging in fraudulent returns or policy abuse may be permanently prohibited from future purchases. They will be held fully responsible for any financial, legal, or administrative consequences arising from such actions. Alavus Light will cooperate fully with the relevant authorities to ensure accountability and legal compliance.

I. Customer Responsibilities

Customers are expected to:

• Provide accurate and complete information when placing orders.
• Ensure timely communication with Alavus Light regarding returns or exchanges.
• Follow the instructions provided for returning products.
• Maintain the original condition of the item until the return is completed.

Failure to comply with these responsibilities may result in refusal of the return or delay in processing refunds or exchanges.

J. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us at Info@alavuslight.com or call +86 15016174016. Our customer service team is available to provide guidance and assistance throughout the process.